Information We Collect
When you create an account or make a booking, we collect your name, email address, and phone number.
We collect your appointment history, including services booked, dates, times, payment method, and any notes you provide.
We do not store credit card or bank account numbers. Payments are handled directly via cash or bank transfer.
We may collect usage data (pages visited, browser type) through standard analytics tools to improve the site experience.
How We Use Your Information
To confirm and manage your appointments and send you booking reminders via email.
To provide you with a personalised dashboard showing your booking history and profile.
To contact you regarding changes, cancellations, or questions about your appointment.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Retention
We retain your account information and booking history for as long as your account is active.
If you delete your account, all associated personal data — including your profile, bookings, and cart items — is permanently deleted from our systems.
Anonymised, non-identifiable data (such as aggregate booking statistics) may be retained for business reporting.
Your Rights
You have the right to access the personal information we hold about you at any time through your account dashboard.
You may update or correct your information at any time from your profile page.
You may request permanent deletion of your account and all associated data directly from your profile page under 'Danger Zone', or by contacting us.
You may opt out of marketing communications at any time by contacting us via WhatsApp or email.
Cookies
We use an authentication cookie to keep you securely logged in. This cookie is strictly necessary and contains no personal identifying information beyond a secure session token.
No third-party advertising or tracking cookies are used on this site.
Security
All passwords are hashed using industry-standard encryption (bcrypt) and are never stored in plain text.
Our site enforces HTTPS to protect all data transmitted between your browser and our servers.
Access to your personal data is restricted to you and authorised administrative staff only.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us via WhatsApp at +1 (868) 705-7023, email us at etherealskinhaven@gmail.com, or use the contact form on our website.
Account Deletion
You can permanently delete your account and all associated data at any time from your profile page.
Go to My Profile →